Privacy Policy

Privacy Policy

Introduction

Welcome to https://professional-roof-leak-repair.storysurge.net! We, Professional Roof Leak Repair (hereafter referred to as “we,” “us,” or “the Company”), are dedicated to maintaining the privacy and security of your personal information. This Privacy Policy outlines our practices regarding the collection, handling, and protection of data when you interact with our website, applications, services, and products. Our commitment to privacy is in line with numerous international data protection regulations, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the Protection of Personal Data in the Private Sector
  • General Data Protection Regulation (GDPR) from the European Union (EU)
  • Lei Geral de Proteção de Dados (LGPD) in Brazil
  • California Consumer Privacy Act (CCPA/CPRA), California, USA
  • Colorado Privacy Act (CPA), Colorado, USA
  • Utah Consumer Sales Practice Act (UCPA), Utah, USA
  • Connecticut Personal Information Protection Act (CTDPA), Connecticut, USA
  • Virginia Consumer Data Protection Act (VCDPA), Virginia, USA
  • Protection of Personal Information Act (POPIA) in South Africa

Scope

This Privacy Policy applies to all aspects of our online presence:

  • Our primary website at https://professional-roof-leak-repair.storysurge.net
  • Any applications or services we offer
  • Interactions through social media platforms, forums, or other user-generated content sites linked from our website
  • All communications sent by us to users, including newsletters, emails, phone calls, and text messages (SMS)

Important Note: This policy does not extend to third-party websites, applications, products, or services that you access through links on our platform. These entities have their own privacy policies governing data collection and use, so please review them carefully before engaging with such services.

Processing Activities

This Privacy Policy outlines the ways in which we process your personal data:

  • Authorized User Activities: When you use our applications and services as an authorized user, we collect and process data necessary for providing these services.
  • Website Visits: If you visit our websites, we may track your interactions to improve functionality and personalize content.
  • Communications: We may communicate with you via various channels, including email and SMS, for the purposes of service updates, marketing (with your consent), or support.

Personal Data Collection

We collect several types of personal data about our users:

  • Account Information: This includes user names, passwords (hashed and salted), and profile details.
  • Payment Information: Credit card numbers, expiration dates, and billing addresses are securely processed for transactions.
  • Financial Information: We may collect banking details for direct payments or financial services we offer.
  • Purchase Information: Details about products or services you’ve purchased from us, including quantities and purchase dates.
  • Mobile Device Identifiers: Unique device identifiers and mobile app usage data (with your consent).
  • Location Data: Information about your location when using our location-based services (again, with your consent).
  • Feedback: Reviews, comments, and surveys you choose to provide.
  • Social Media Information: If you interact with us on social media platforms, we may collect data from those platforms under their respective privacy policies.
  • Product Information: Details about products or services that interest you, including any preferences expressed.

We gather this information through direct user input, interactions with our systems, and automated technologies used to enhance your experience. Third parties also contribute to the collection of personal data, but they are bound by their own privacy agreements.

Cookies

Cookies play a vital role in enhancing your experience on our website and improving our services:

  • Strictly Necessary Cookies: These ensure basic functions like login and navigation.
  • Preference Cookies: Customizing content delivery according to user preferences.
  • Analytics Cookies: Providing insights into how users interact with our site for performance improvements.

Users have control over non-essential cookies through our Cookie Manager, allowing them to customize their cookie preferences.

Retention and Deletion

We retain personal data only as long as necessary for the purposes described in this Privacy Policy or as required by law:

  • Data related to service provision is kept for the duration of your active account.
  • Financial transaction data is securely stored for an extended period, as required by financial regulations.
  • We anonymize or delete data when it’s no longer needed for these purposes.

Security Measures

We take robust security measures to safeguard your personal data:

  • Encryption: Data in transit and at rest is encrypted using industry-standard protocols.
  • Secure Third-Party Processing: We engage trusted third parties to process data on our behalf, ensuring they adhere to strict security standards.

Children’s Privacy

Our services are not intended for individuals under the age of 13 (or a higher age limit as required by applicable law). We do not knowingly collect personal information from children, and you should ensure that any personal data provided is done so with parental consent where necessary.

Your Choices and Rights

You have control over how your personal data is used:

  • Opting Out of Communications: You can choose to unsubscribe from marketing emails or disable tracking in your browser settings.
  • Accessing and Updating Data: You can access, update, or delete your account information at any time through our user dashboard.
  • Data Portability: In some jurisdictions, you have the right to request a copy of your personal data in a structured format.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We encourage users to review this page regularly for any updates.

Contact Us

If you have any questions, concerns, or requests regarding your personal data, please contact us at:

  • Email: [email protected] (replace with your actual email)
  • Phone: +1 (123) 456-7890 (or your actual customer support number)

We appreciate your trust in us, and we’re committed to maintaining the security and privacy of your personal information.